Shipping policy

Shipping Policy

Last Updated: January 30, 2024

At Storybook Trading Company, we strive to deliver your products as efficiently as possible. We work with Printful to fulfill and ship all orders, ensuring that each item is made-to-order with care. Below is an outline of our shipping process and policies:

1. Shipping Rates

We offer real-time shipping rates that are calculated automatically at checkout. These rates are based on:

  • The destination of your order.
  • The size, weight, and quantity of items in your cart.
  • The shipping method you select.
  • The fulfillment center from which the order is shipped.

You’ll see the shipping options and corresponding rates during checkout, allowing you to choose the method that best suits your needs.

2. Shipping Locations

We ship worldwide! Your order will be fulfilled from the Printful facility that is closest to your location to ensure the quickest delivery possible and to minimize shipping costs.

3. Shipping Methods

We offer several shipping options depending on your location, including:

  • Standard Shipping
  • Express Shipping
  • Eco-Friendly Shipping (where available)

The available methods and estimated delivery times will be displayed at checkout based on your location and order details.

4. Processing Time

All items are made-to-order, and the typical processing time is 2-7 business days. Once your order is fulfilled, you’ll receive a shipping confirmation email with a tracking number.

Please note that processing times are separate from shipping times. Actual shipping times depend on the shipping method you select at checkout.

5. Estimated Shipping Times

  • USA: 3-7 business days
  • Canada: 5-10 business days
  • International: 10-20 business days

Delivery times may vary based on your location and the shipping method chosen. Delays may also occur during peak seasons or due to unforeseen circumstances such as customs processing.

6. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. You can use this number to follow your order’s journey to your door.

7. Shipping Costs

Shipping costs are calculated automatically at checkout based on the details of your order. These rates are determined in real-time, ensuring accuracy and transparency in what you’ll pay for shipping.

8. Customs Fees and Import Taxes

For international orders, additional customs fees or import taxes may apply. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information.

9. Incorrect Shipping Address

Please ensure that your shipping address is correct when placing your order. If an incorrect address is provided, and the package is returned to us, you will be responsible for the additional shipping cost to resend the package.

10. Lost or Delayed Orders

If your order is significantly delayed or lost in transit, please contact us at [insert contact email] so we can assist in tracking or resolving the issue.